Kavaughnya Glass became Stadium Ticket Manager for Jackson State University's Division of Athletics in December 2022. Regarded as a resolute and dynamic professional with a passion for sports management and a commitment to enhancing the fan experience, she plays a pivotal role in ensuring the seamless operation of ticketing services for all of the University’s athletics events.
Glass’ expertise in ticketing operations is complemented by a deep understanding of event management, customer service, and sales strategies. She has consistently demonstrated her ability to manage high-volume ticket sales, coordinate with various departments, and implement innovative solutions to improve efficiency and customer satisfaction.
As Stadium Ticket Manager, Glass is responsible for overseeing all aspects of ticket sales and distribution to the appropriate fan bases, including managing relationships with season ticketholders, ensuring a high level of customer service, coordinating with marketing and promotional teams to drive ticket sales and attendance at athletics events, and implementing advanced ticketing systems and technologies to streamline operations and enhance the fan experience.
Glass’ hard work has resulted in an increase in season ticket sales through targeted marketing campaigns and exceptional customer service. She also assisted with the implementation of a new ticketing system that reduced wait times during peak events, also resulting in better overall customer satisfaction.
Prior to becoming Jackson State’s Stadium Ticket Manager, Glass was the athletics program’s Stadium Ticket Coordinator, where she was responsible for logging tickets into the system, distributing tickets to the appropriate team members or departments, keeping track of tickets, and serving as the main point of contact for customers regarding their tickets, providing updates and gathering additional information as needed.
Outside of ticketing, Glass also worked in the Jackson State athletics program in one other full-time capacity. She served as Sports Information Program Assistant in August 2015, assisting the Sports Information Director, assisting with facilitating interviews and other requests from the media and helping to prepare student-athletes for interviews with media outlets.
Glass also has experience working as a Substitute Teacher and Auxiliary Coach with the Madison County School District in Camden, Miss. (2005) and Area Manager with Nissan North America in Canton, Miss. (2005). She is a member of Women Leaders in Sports as well as the National Association of Athletic Ticket Sales and Operations (NAATSO). She served on the NAATSO Convention Planning Committee in 2024.
Outside of her professional roles, Glass enjoys attending various athletics events at other institutions, spending time with family, and traveling, which she believes contribute to her well-rounded approach to her career and personal life.
Glass is a 2011 graduate of Jackson State with a Bachelor of Science degree in Health, Physical Education and Recreation. Four years later, in 2015, she earned a Master of Science degree in Sports Science and Management, also at Jackson State.
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